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Privacy Policy

Last Updated: 24 February 2026

Accessible Internet Solutions Pty Ltd (ABN 88 092 256 347) trading as Tokona Lina (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Tax File Number Rule 2015.

1. What Information We Collect

We collect personal information necessary to provide bookkeeping and BAS services, including:

  • Contact details
  • Business and registration details
  • Financial and accounting records
  • Payroll and employee information
  • Tax File Numbers (TFNs)
  • Government portal authorisations and system access credentials

2. How We Collect Information

Information is collected directly from you, through accounting software, payroll systems, ATO portals, authorised representatives, and communications (email, phone, online forms).

3. Why We Collect It

We collect and use personal information to:

  • Provide bookkeeping and BAS services
  • Process payroll and superannuation
  • Lodge activity statements and other compliance documents
  • Meet legal and regulatory obligations
  • Maintain client records
  • Communicate with you

If required information is not provided, we may be unable to deliver services.

4. Disclosure of Personal Information

We may disclose information to:

  • The Australian Taxation Office
  • Your accountant or authorised advisors
  • Software providers including Xero, MYOB, QuickBooks Online, HubSpot, and Google Workspace
  • IT service providers assisting with secure system management

These providers may store or process data in Australia and overseas. While we take reasonable steps to ensure compliance with Australian privacy standards, overseas recipients may be subject to foreign laws.

We do not sell personal information.

5. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Security measures include:

  • Secure cloud-based accounting systems
  • Access controls and password protection
  • Multi-factor authentication where available
  • Restricted access to sensitive data

TFNs are handled in accordance with the Tax File Number Rule 2015 and are used only for authorised taxation purposes.

6. Data Retention

We retain personal information for as long as required to provide services and comply with legal obligations, after which it is securely destroyed or de-identified where practicable.

7. Access and Correction

You may request access to or correction of your personal information by contacting us in writing. We will respond within a reasonable timeframe and may charge a reasonable administrative fee where permitted by law.

8. Complaints

Privacy complaints may be made in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).